Environment Heartbeats
What the Environment Heartbeats agents in SVIEW report, what the status columns mean, and what to do when an agent disconnects.
The health indicators you see on the Dashboard come from small
agents CTO2B runs inside each of your Environments. This article explains what
they are and what to do when one stops reporting.
Agents — shown as Environment Heartbeats in SVIEW — are lightweight
components deployed into each Environment. They report health status back to
SVIEW continuously. They are managed entirely by CTO2B; you do not install,
configure, or update them.
Heartbeat status
The Environment Heartbeats view shows the active agent for each Environment:
| Column | Description |
|---|---|
| Name | The agent identifier, typically matching the Environment name |
| Environments | Which cluster this agent monitors |
| Status | Connected (reporting normally) or Disconnected (no recent heartbeat) |
| Last seen | Timestamp of the most recent heartbeat |
Agent disconnected
A Disconnected status usually means one of two things:
- The Environment's cluster is down or unreachable
- The agent is not running in the cluster
If you see a Disconnected status, raise a request naming the affected
Environment and CTO2B will investigate. Do not attempt to restart or reinstall
the agent yourself.
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Updated about 1 month ago